Hotel Rules and Regulations – Mona Lisa Wellness & Spa Hotel
To ensure you have a peaceful and safe stay at our hotel, please familiarise yourself with and observe the following rules and regulations.
- The hotel reception is your point of contact, advisor and source of all information relating to your stay.
- Rooms at the hotel are let on a per-night basis.
- The hotel day runs from 3.00 pm to 11.00 am the following day.
- If a guest has not specified the duration of their stay when booking a room, it is assumed that the room has been booked for one day.
- Requests to extend a stay must be made by 10.00 on the day on which the room booking expires. Such requests will be accommodated subject to availability.
- A hotel guest may not transfer the room to other persons, even if the room rental period has not yet expired.
- Persons not registered at the hotel may stay in a hotel room from 7.00 to 22.00
- The hotel is obliged to ensure:
- conditions for the Guest’s full and unhindered relaxation;
- the safety of the Guest’s stay, including: the confidentiality of information concerning the Guest;
- professional and courteous service in relation to all services provided at the hotel;
- room cleaning (on Mondays, Wednesdays and Fridays) and carrying out necessary repairs to equipment whilst the Guest is absent, and in their presence only if they so request.
- At the Guest’s request, the hotel provides the following services free of charge:
- providing information relating to the stay and travel;
- safekeeping of money and valuables during the Guest’s stay at the hotel;
- The hotel’s liability for the loss of or damage to valuables, money, securities, or items of scientific or artistic value is limited, unless such items have been deposited at reception.
- The hotel has a quiet hours policy from 10.00 pm until 7.00 am the following day.
- The behaviour of guests and anyone using the hotel’s services should not disturb the peaceful stay of other guests. The hotel may refuse to continue providing services to anyone who breaches this rule.
- Guests should check that the door is locked every time they leave their room.
- Hotel guests are financially liable for any damage or destruction to the hotel’s furnishings and technical equipment caused by themselves or by their visitors.
- Smoking of tobacco products and e-cigarettes is strictly prohibited throughout the hotel, except in designated areas (including on balconies).
- For fire safety reasons, it is prohibited to use heating elements and other similar devices not provided as part of the room’s furnishings in hotel rooms.
- Personal belongings left by a departing guest in a hotel room will be returned at the recipient’s expense to the address specified by the guest. If no such instructions are received, the Hotel will store these items for 3 months.
- Selected areas of the Hotel are under CCTV surveillance.
- A hotel guest whose stay exceeds one night is obliged to pay the spa tax at the applicable rates.
- The controller of your personal data is Hotel Mona Lisa Sp. z o.o., Lwowska 1, 78-106 Kołobrzeg, NIP 113 309 35 38.
- Personal data is stored and processed by the Hotel in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 – the GDPR
What to do in the event of a fire
A fire alarm is signalled by an audible alarm. This alarm is triggered automatically as soon as a fire is detected by the fire alarm system.
- If you notice fire and/or smoke, you should:
- remain calm,
- immediately notify the hotel staff, stating the location of the fire/smoke and providing a detailed description of the incident (Reception: tel. 600 or +48 723 977 770)
- follow the instructions of the hotel staff, who are properly trained in this regard. In the event of an evacuation, please use only the stairwells and make your way down to Level 0 (Reception).
- General information on evacuation:
- In the event of an alarm, head towards the emergency exit.
- Do not go back for your personal belongings.
- Information on the evacuation route is displayed on the wall throughout the hotel – follow it to the nearest exit!
- Always use the stairs – not the lifts!
- Do not run, but move quickly!
- Warn everyone of any immediate danger!
- Crawl if there is smoke and protect yourself by placing a wet cloth over your mouth – to make breathing easier.
- Touch the door before opening it – there may be a fire on the other side!
- Close doors and windows behind you – to stop the fire spreading!
- Go to the assembly point and stay there!
- Do not return to the building until you have clear confirmation that it is safe!
- Check that all team members are with you – if not, report it!
- The evacuation is complete once all guests and team members have been accounted for at the assembly point!
Car park regulations
- The car park forms an integral part of the hotel, is the property of the hotel and is intended for use by hotel guests.
- It is unstaffed, CCTV-monitored and subject to a charge in accordance with the current price list.
- The vehicle user agrees to the terms and conditions set out in these regulations and undertakes to comply with them.
- Upon conclusion of the contract, the subject of storage is solely the vehicle itself and items constituting its factory-fitted equipment.
- Upon entering the car park, you must report this to reception in order to enter into a vehicle handover agreement with the hotel.
- The vehicle user is obliged to secure the vehicle against unauthorised access (by thoroughly checking that the vehicle is locked) and to use the security systems installed in the vehicle.
- The vehicle user is obliged to report any damage to the vehicle immediately, but no later than before leaving the car park.
- In the interests of our guests’ safety, staff may refuse entry to the car park to anyone who is intoxicated or whose condition indicates they have consumed alcohol.
- Within the car park, on access roads and internal roads, the provisions of the Road Traffic Act apply and the maximum speed limit is 10 km/h.
- The hotel accepts no liability for any consequences arising from a car park user’s failure to comply with the provisions of these regulations.
Terms and Conditions for Beauty Salons
- The spa is a place of tranquillity and relaxation; please respect this.
- We recommend booking treatments in advance to ensure you get a convenient appointment. Please contact reception in good time.
- Please arrive for your treatment approximately 5 minutes before it begins. We encourage you to take a quick shower before your treatment so that your body is prepared for the beauty treatments.
- Please do not bring valuables or jewellery to the spa. The hotel accepts no liability for lost jewellery.
- To ensure complete relaxation and tranquillity for guests using the spa, please switch off or silence your mobile phones before entering the spa area.
- The full range of treatments is available to guests aged 16 and over.
- The hotel reserves the right to shorten the duration of a treatment if a guest arrives late for their appointment.
- We understand that plans may change, which is why you may cancel a treatment free of charge up to 4 hours before it is due to start. If cancellation occurs less than 4 hours before the treatment is due to start, or if the treatment is not cancelled, we reserve the right to charge you 100% of the treatment’s cost.
- Persons under the influence of alcohol or intoxicating substances are not permitted to undergo treatments.
Swimming Pool Rules
Before entering the swimming pool premises, please familiarise yourself with the current rules.
- It is assumed that every person on the swimming pool premises has read the provisions of these rules and undertakes to comply with them strictly.
The swimming pool is open daily from 9.00 to 21.00.
Visitors to the swimming pool are required to strictly follow the instructions of lifeguards and instructors leading organised sessions.
Anyone who disturbs public order, breaches these regulations, or fails to comply with the instructions of lifeguards and staff may be asked to leave the swimming pool premises.
- The swimming pool may be used by:
- Hotel guests,
- children and young people under the age of 16, provided they are under the constant supervision of an adult,
- people with disabilities requiring direct care, and people prone to seizures or muscle spasms – may only use the swimming pool with an adult carer or physiotherapist, following prior consultation with their doctor, or at their own risk.
- People in poor health, with reduced physical ability or feeling unwell, as well as pregnant women, should use the swimming pool and its facilities with particular caution, in accordance with their state of health.
- The hotel reserves the right to refuse entry to the pool area to persons:
- whose condition indicates that they have consumed alcohol, or who are under the influence of drugs or other intoxicating substances,
- with visible signs of skin damage, slow-healing wounds, skin conditions, epilepsy or balance disorders,
- whose behaviour may pose a threat to others,
- whose personal hygiene falls short of generally accepted standards,
- children under the age of 3 not wearing waterproof nappies.
- Entry to the swimming pool area is permitted only in changeable footwear (pool flip-flops) and swimwear.
- Before entering the water, every pool user is required to wash their body thoroughly in the shower and disinfect their feet.
- Please keep the pool area tidy and quiet.
- All users of the swimming pool are strictly prohibited from: diving into the water from a running start, running, leaving children unattended by an adult, bringing pushchairs into the pool area, bringing animals into the pool area, bringing in and consuming alcoholic drinks, or behaving in a manner that endangers the safety of other people in the swimming pool.
- The swimming pool is not supervised by a lifeguard. However, parents (or guardians) are responsible for the behaviour and safety of children using the swimming pool.
- The hotel accepts no liability for accidents or incidents resulting from failure to comply with these regulations.
- Any person found to have polluted the swimming pool will be subject to a financial penalty of: recreational pool: 5,000 PLN.
- Smoking is strictly prohibited on the swimming pool premises.
- Swimmers are financially liable for any damage caused to equipment or facilities.
- Please inform Reception of any hazards or accidents noticed within the swimming pool area.
Sauna Rules and Regulations
- Sauna opening hours: daily from 14.30 to 21.00.
- Only guests aged 18 or over are permitted to use the sauna unaided.
- Children and minors may only use the sauna under adult supervision.
- Guests are required to familiarise themselves with the guidelines for using the sauna. Entry to the sauna is permitted only with a towel.
- To ensure a proper sauna experience, the following rules must be observed; it is essential to familiarise yourself with them:
- Before entering the sauna, you should:avoid overeating or having a heavy meal within 2 hours beforehand; undress completely, wrap yourself in a towel, and remove all jewellery, watches and other accessories from your body, as these may cause burns. wash your whole body thoroughly in the shower with soap and water and dry yourself thoroughly, and remove your flip-flops.
- Whilst in the dry sauna, you should: choose a bench suited to your needs and abilities, ideally starting with the lowest one and working your way up to the highest; wrap yourself in a towel so that as much of your body as possible is exposed to the heat and humidity; sit down and keep your legs at the same height as your torso or lie down on the bench, place a towel under any part of your body that is in contact with the sauna wood, keep track of the time so as not to stay in the sauna for longer than 15 minutes, and sit up briefly before leaving the sauna if you have been lying down.
- After leaving the sauna, you should: rinse the sweat off your body under warm water, cool down by taking a cold shower, remembering to start cooling from the parts of the body furthest from the heart, only at the very end should you cool your neck and head; rest for at least as long as you spent in the sauna, preferably lying down; replenish fluids; and avoid physical exertion.
- It is forbidden to use your own scented oils, essential oils or other substances in the sauna cabins.
The equipment in the sauna must be used for its intended purpose, exclusively as a form of wellness. You must not damage the equipment or leave the sauna cabins and shower areas dirty.
- Guests are required to behave appropriately and courteously.
- Guests whose behaviour indicates they have consumed alcohol or intoxicating substances will be asked to leave.
- The sauna is a zone of peace and quiet; mobile phones are not permitted and loud conversations are not allowed.